Terms & Conditions of Sale
Payment in full must be received before the dispatch of all orders. A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Payment via Credit Card, Direct Deposit and Cheque (must clear prior to dispatch).
50% deposit payments must be made to commence work on custom orders. Malawi Cane Australia is not responsible for the delay of delivery due to late payment being received. Please contact us for wholesale prices if you do not have a registered login to our wholesale website. Pricing is subject to change without notice. All prices are in Australian dollars (AUD), exclusive of local freight and for wholesale exclusive of GST. GST will be separately itemised on your invoice for all Australian customers. International customers may be exempt from Australian GST which may be claimable through relevant avenues in your country. Your freight costs will be calculated upon confirmation of order.
50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Malawi Cane Australia does not guarantee availability of stock without deposit payments.
100% payment must be made to commence work on special orders and custom-made items. We will not refund for change of mind unless these items are faulty – and then it is at the discretion of Malawi Cane Australia. Malawi Cane Australia is not responsible for the delay of delivery due to late payment being received.
Malawi Cane Australia delivers Australia-wide using a variety of different carriers depending on the size of your order and your location. We do not deliver to PO boxes or parcel lockers. If you are located outside of Australia and wish to place an order, we can also deliver to you. Please contact us at email@example.com for a national or international freight quote. Your quote will be calculated based on your destination and the measurements of your order.
24 hours’ notice is required for all pickups. Goods will only be despatched once final payment has been received. Delivery of product is subject to availability. Please check with our office on availability and product lead-times. We will endeavour to ship all items within 2 business days of available stock. Shipping times are estimated between 3 - 7 business days. However, we advise that you please allow up to 7 days for all deliveries.
It is the customer’s responsibility to acquire the correct delivery address and details of the recipient. Any extra deliveries due to incorrect address information will incur delays and additional delivery fees. Deliveries to unit complexes or apartment blocks require a suitable contact number before delivery.
The booking of delivery transport is a complimentary service offered by Malawi Cane Australia who will determine the appropriate shipping mode and carrier. Freight is an additional charge to be added to invoice for payment. Malawi Cane Australia will endeavour to find the best price freight for the appropriate transport required for each order. Orders are despatched are from our Mona Vale warehouse. For courier transport, consignment information will be provided for tracking the delivery. Due to the nature of courier transport, we encourage you have “Authority to Leave” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed deliveries.
Malawi Cane Australia inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Malawi Cane Australia must be notified within 48 hours of receipt for us to assist in resolving the situation. Malawi Cane Australia is not a carrier and the damages incurred in transport are not the fault of Malawi Cane Australia. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, arranging repairs and in some circumstances replacement. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Malawi Cane Australia will not accept claims after 48 hours of successful delivery.
RETURNS / REFUNDS / EXCHANGES
Malawi Cane Australia do not offer a refund for change of mind. We recommend you choose your items carefully and consider measurements and dimensions before purchasing items in store and online. In certain circumstances, we may authorise an exchange. Additional Transport charges for exchanging product will incur the additional transport fees. Only faulty or damaged product may be returned and are subject to prior authorisation at Malawi Cane Australia’s discretion. Any exchange or return should be made within 7 days of receiving goods. Sale items are not covered by our Returns & Exchange Policy.
Malawi Cane Australia offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Malawi Cane Australia’s discretion.
Malawi Cane Australia manufactures its products from natural materials and uses hand-made processes for all its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Specifications in size and finish may differ from those stated or shown and the actual items may vary from catalogue or website images.
Malawi Cane Australia PTY LTD
ABN: 98 625 234 335